joshoki Platform Privacy Notice
This page describes what we collect when you use joshoki and how we keep that data protected. We at joshoki process personal information from registration through account management, deposits, withdrawals, and gameplay across our sportsbook, live-dealer tables, slots, and esports markets.
We collect your data to verify your identity, process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fulfill legal obligations, and improve your experience on joshoki. We encrypt all sensitive information and do not sell your data to advertisers or third-party marketers. Our privacy practices comply with data protection principles applicable in Indonesia and supported jurisdictions.
By using joshoki, you consent to our data collection and processing as outlined below. If you do not agree with our privacy practices, you may close your account and request deletion of your data subject to legal retention requirements.
What Data We Collect on joshoki
When you register on joshoki, we collect your full name, email address, phone number, date of birth, and government-issued identity document (ID card, passport, or equivalent). We also collect your residential address and preferred payment method details (account number or e-wallet identifier). This information is required to verify your identity and create your account on joshoki.
As you use joshoki, we automatically collect your IP address, device type, operating system, browser type, and access timestamps. We record all your transactions on joshoki—deposits, withdrawals, wagers, wins, and losses—along with the date, time, and amount of each transaction. We track your gameplay history across our sportsbook (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) to maintain your account balance, tier progression, and eligibility for promotions.
We may collect additional information from third-party payment processors when you deposit or withdraw on joshoki. These third parties share transaction status and verification results with us but do not share your full payment credentials. We do not store your payment card numbers or e-wallet passwords on our servers.
Data we collect on joshoki registration and play
Identity details (name, ID, address), contact information (email, phone), payment method identifiers, transaction history, and gameplay activity. We do not store full payment card or e-wallet credentials.
How We Use Your Data on joshoki
We use your data on joshoki to verify your identity and prevent fraud. We are obligated by law to confirm that you are of legal age and reside in a supported jurisdiction before you access real-money games. We compare your provided information against identity verification databases and payment processor records to ensure accuracy and prevent duplicate or unauthorized accounts on joshoki.
We use your transaction data on joshoki to process deposits and withdrawals, calculate your account balance, track tier progression, determine cashback eligibility, and detect suspicious activity. We analyze your play history to personalize your experience—for example, recommending game categories or promotions aligned with your preferences on joshoki. We use your contact information to send account notifications, withdrawal confirmations, tier promotions, and seasonal offers (during Idul Fitri, Idul Adha, Imlek, Nyepi) unless you opt out.
We retain your data on joshoki for as long as your account is active. After you close your account, we retain personal and transaction data for five years to comply with anti-money-laundering regulations and to resolve any disputes. After the five-year retention period, we delete or anonymize your data unless we are required by law to retain it longer.
Third Parties and Data Sharing on joshoki
We share your data on joshoki only with third parties necessary to operate our platform. Our payment processors (payment gateway providers for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction information to process deposits and withdrawals. Our identity verification partners receive your personal and ID information to verify your age and residency. We do not sell your data to advertisers, data brokers, or marketing companies.
We may disclose your data on joshoki if required by law—for example, to comply with government requests, court orders, or anti-money-laundering investigations. We may also disclose your data to protect the security or integrity of our platform, to prevent fraud, or to enforce our terms and conditions on joshoki. In such cases, we will disclose only the minimum information necessary.
Our servers on joshoki may sit outside Indonesia, in data centers located in Southeast Asia or other regions. By using joshoki, you consent to your data being transferred to and stored in these locations. These data centers maintain security standards comparable to or exceeding those required in Indonesia.
joshoki Data Sharing Principles
- We share data only with payment processors, identity verifiers, and law enforcement where required.
- We do not sell data to advertisers, marketers, or third-party brokers.
- We may disclose data if required by law or to protect our platform's security.
- Our servers may be located outside Indonesia; you consent to international data transfer.
- We retain data on joshoki for five years after account closure for regulatory compliance.
Your Rights and Our Security on joshoki
You have the right to request access to all personal data we hold about you on joshoki. You may request correction of inaccurate information, request deletion of your data (subject to legal retention requirements), and opt out of marketing communications. To exercise these rights, contact our support team via email with your account ID and request details. We will respond within ten business days on joshoki.
We encrypt all data in transit and at rest on joshoki using industry-standard protocols. We restrict access to your data to authorized staff members who need it to process your account and support your requests. We maintain firewalls, intrusion detection systems, and regular security audits on joshoki to protect against unauthorized access. However, no security system is completely immune to breach; we do not guarantee absolute protection but commit to maintaining reasonable security practices on joshoki.
We use cookies on joshoki to remember your login status, language preference, and account settings. We use analytics cookies to understand how users navigate joshoki and to improve our platform. You can disable cookies in your browser settings, but doing so may limit some features of joshoki. We do not use cookies for behavioral advertising or tracking across other websites.
Children and Jurisdiction on joshoki
We do not knowingly collect data from users under the legal age for online gaming in their jurisdiction. We do not permit accounts on joshoki to minors. If we discover that a user is underage, we will close their account and delete their data. Parents or guardians who believe a minor has accessed joshoki should contact us immediately via email so we can take swift action.
Our privacy practices on joshoki apply only in jurisdictions where our services are legally available. We do not process data from users in regions where online gaming is prohibited. Users are responsible for verifying that their access to and use of joshoki comply with their local laws. We assume no liability for data processed from users in restricted jurisdictions.
Changes to Our Privacy Policy on joshoki
We may update this privacy notice at any time. Material changes will be announced via email or in-app notification at least seven days before taking effect. Your continued use of joshoki after the effective date of any change constitutes your acceptance of the updated privacy notice. If you do not agree with any change, you may close your account and request deletion of your data.
Contact Us on joshoki Privacy Matters
If you have questions about our privacy practices on joshoki, wish to exercise your data rights, or have a privacy concern, contact our support team during standard business hours. We are available in English and Indonesian via in-app chat or email. We will respond to all privacy requests within ten business days. We take your privacy seriously and are committed to addressing your concerns promptly on joshoki.