joshoki Account & Payment FAQ

We require a valid government-issued identity document to verify your account on joshoki. Acceptable documents include your national ID card (KTP), passport, or driver's license. You must also provide your full name, date of birth, and mobile number during registration. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, the KYC process is the same. After you submit your documents, our verification team reviews them within one business day. Once verified, your account is unlocked for deposits and withdrawals. If we need clarification, we contact you via email or in-app notification.

If you forget your password, click the "Forgot your password?" link on the joshoki login page. Enter your registered email address or username, and we send a password-reset link to your email. Follow the link to create a new password. The reset link is valid for one hour. If you do not receive the email, check your spam folder or wait a few minutes and request a new reset link. If you continue to have trouble, contact our support team for assistance.

Your username on joshoki cannot be changed once your account is created. However, you can update your registered email address and phone number through your account settings at any time. If you need to update your identity information (name or date of birth) for verification purposes, contact our support team. Changes to sensitive account details may require re-verification of your identity.

joshoki does not charge deposit fees on any of our supported payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet). Your payment provider or bank may charge fees; those are outside our control. For withdrawals, joshoki also does not charge a fee. Your withdrawal arrives to your chosen payment method subject to your bank or payment app's standard processing times. During public holidays—Idul Fitri, Idul Adha, Imlek, Nyepi—bank processing may be delayed.

Deposit ranges on joshoki vary by payment method. mobile banking, local payment, online payment, e-wallet, and mobile banking typically support deposits from a few thousand rupiah up to several million per transaction. local payment and bank transfers support a wider range. For exact minimum and maximum amounts for your chosen payment method, check the deposit page on your joshoki account—the limits are displayed when you select your payment option. If you need to deposit a larger amount, you can make multiple deposits or contact our support team for guidance.

Withdrawal processing on joshoki depends on your chosen payment method. E-wallet transfers (online payment, e-wallet, mobile banking, local payment, online payment) typically arrive within a few hours. Bank transfers (e-wallet, mobile banking, local payment, online payment) may take one to two business days. During weekends and public holidays, processing may be slower. Once we submit your withdrawal request, you receive a confirmation. If your withdrawal does not arrive within the expected timeframe, contact our support team with your transaction ID and they will investigate.

Before you start playing on joshoki, read our terms and conditions and our legal notice to understand jurisdiction restrictions and your service eligibility. Next, review the specific rules for each game type you plan to use. For sportsbook betting (Liga 1, Piala AFF, Champions League), understand how odds and bet settlement work for your chosen markets. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the house rules and card / wheel mechanics. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), review payout tables. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), check tournament schedules and market rules. All rule documents are available in your joshoki account.

To enter a promotion code on joshoki, go to your account settings and select "Promotions" or "Bonus Codes". Paste your code in the designated field and click "Apply". The promotion is credited to your account if the code is valid and you meet all eligibility requirements—such as account age, minimum deposit, or first-time-only restrictions. If a code does not work, check that you have entered it correctly, that it has not expired, and that you meet the eligibility criteria. If you still have trouble, contact our support team with your promotion code and they will verify it for you.

Weekly cashback on joshoki is calculated based on your tier and your net weekly play. Your tier advances as you accumulate points from deposits and wagers; higher tiers unlock better cashback percentages. Cashback is computed on your net loss for the week (total deposits minus withdrawals and wins). Eligible activity includes sportsbook bets, live-dealer play, and slots. Cashback is credited every Monday at 08:00 UTC+7 and deposited to your account balance automatically. Exact cashback percentages depend on your tier; check your account dashboard for your current tier and rate.

joshoki provides account-control tools to help you manage your activity. You can update your password, email, and phone number at any time through account settings. You can review your transaction history (deposits, withdrawals, and plays) to track your activity. You can also contact our support team to temporarily restrict your account access if needed. For detailed information on how we handle your data, see our privacy policy. We do not provide permanent account controls or deposit-limit tools; those features require local regulatory authorization in your jurisdiction.

Our joshoki support team handles inquiries in English and Indonesian. Support is available during standard business hours via in-app chat and email. Response times depend on the volume of requests; most inquiries are answered within two to four hours during business hours. For urgent account security issues, use the in-app chat feature to reach support immediately. If you contact us outside business hours, we respond at the start of the next business day.

joshoki services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We do not offer our services in jurisdictions where such activities are prohibited. You are responsible for verifying that our service is legal in your jurisdiction before you create an account. For details on service availability and our jurisdiction policy, see our legal notice. If you are uncertain whether joshoki is available in your region, consult a local legal professional or contact our support team.